it truly is pitiful to acquire to report that my several e-mails to Client Relations haven't been answered as of so far Oct 29, a complete not enough probably the most elementary courtesy towards an 84 many years outdated To start with-Course passenger and Regular Flier….
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I have normally been a faithful buyer to AA and don't believe that any of one's clients really should be dealt with In this particular fashion!
I'm 77 12 months aged I program this amazing holiday with my daughter to point out her our heritage in Chile, we paid almost $3000.00, we flew to South America Chile on 12/27-01/06/2016, then the nightmare begun the fly from Miami to Santiago scl , we seat inside the runway for two hrs because of luggage delayed, the pilot explained it was trouble with not enough worker to load the aircraft AA957 with luggage. then our seats trouble: seat 41A , my daughter Tv set was broken, my seat 41B my arms were broken, wouldn’t move up, so and when I have to check out the bathroom I couldn’t stand up, considering the fact that I have Diabetic issues I really need to visit the lavatory that may be why I took the top seat After i tried to climbing about the arm I Slash my leg and was bleeding. I talk to the flight attendant for help, she was no help whatsoever. my daughter attempted to help me by climbing around me due to the fact we couldn’t get any help. she slip and fell on each arms wanting to climb over me and bruised The within of her legs genuinely negative. We now have shots of her leg and my leg seem like elephant ft, let me tell you it harm so lousy I cried with the discomfort, The entire two weeks in Chile I had to acquire sneaker one sizing greater considering that my ft had been so swollen and my daughter couldn’t have on her bathing match considering the fact that The within of her leg ended up all bruised up.
On seven/19/2013 I flew by way of American airlines from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Value airport. I'd the worst working experience I've ever experienced Using the American Airways Associates there and After i named shopper service they were being no help possibly. 1st, a person of your respective representatives sent us to the wrong gate; I needed to question a representative where our flight could be departing from simply because a gate amount was not on my boarding go. We went to your gate instructed and have been despatched to the incorrect gate, considering the fact that we have been at the incorrect gate we did not hear our departing flight information and facts triggering us to overlook our flight. We went towards the counter asking for a status of our flight simply because we experienced read very little, just one AA attendant at the station wasn't willing to glimpse just about anything up because she was typing or executing another thing. I explained to her that it had been vital due to the fact we could miss out on our flight. She didn’t care. Though there was a lengthy line of men and women ready to talk to the only real AA rep obtainable. I waited in line for so long as I could, I then saw an AA consultant strolling by and I stopped her for help, she claimed there was nothing she could do and despatched us to a different AA desk. We went to that desk and we had been advised our aircraft was appropriate there exterior on the point of choose off and that they would not let us within the plane because when they known as the AA Reps on the plane and question them to watch for us it helps make Everyone insane?
I not too long ago flew an Embraer plane from Dallas to Tyler (flight 2746 on December 29th, 2015.) Since the Embraer is a little airplane with little leg space, my knees were being embedded during the seat back again before me, and it absolutely was producing distress for me and the passenger in that seat. I requested the stewardess (“Ellen) if I could shift to your exit isle, in which there was additional place. After i asked she said: “We are going to end counting heads just before we start off enjoying musical chairs.†When she completed counting folks, I went forward and moved to 1 of two Open up seats during the exit isle–I didn’t ask her again because of her rude response The 1st time. Ellen arrived more than the general public address system: “Did you move into the exit isle? Return to your seat.†I went again instantly. She continued about the PA: “There could be a $10,000 great, and I am not about to spend it.
I'm incredibly unhappy along with your customer service!!! I do think it was cheaper for yourself To do that to me than to operate the flight which i was initially on, because the flight was not total.
How can I am going about submitting a injury claim After i received to Boston previous week my hypertension keep track of was broke my excursion begun in Flint Michigan and went to Chicago and after that on to Boston
I’m producing to express how discontent I'm While using the way American handled flights on April 29, 2016. My flight 3848 about to Memphis, TN from DCA was cancelled soon after staying delayed four 6 hrs. I was traveling to some rehearsal meal and a marriage the next day And that i missed both equally occasions. The next day I had to fly to charlotte and after that to Memphis and also to top it off bag didn’t arrive around the flight with me And that i don’t know why.
In April 2014 I was specified a voucher for assisting with the sick affected individual on one among yur flights. Regretably due to some unexpected situation I this link have not been ready to make the most of the voucher.
My family just traveled from Boston MA to Charlotte NC and had a Terrible expertise boarding the aircraft. Equally my kids have disabilities and we were built to board the plane past. I'm not delighted with how your airline treats kids with disabilities. A plan improve need to be made.
I would favor to fly this Monday vs Sat but was informed I could be charged a fee. That’s incredible , thinking about I have already been flying with American for over 6 yrs and would in no way think about flying with everyone else at any time.
i have experienced awful experiences with american airlines. I'm able to’t even price their customer service as it is far below a a single star. consumer relations representatives are impolite, limited, and unfriendly.
Does American Airways have a policy Never to communicate with their passengers (who have all paid to fly on that airline)???