I'm emailing this comment to you in order that AA may well greater be capable of really encourage personnel to become much more courteous when matters go wrong.Consumer service could make this kind of difference for all those utilizing your service.
Right after reading through some of these evaluations I am incredibly disappointed AA will not hire new management. I had a problem with leaving our iPad on the aircraft. After i went back to your gate no-one would make an effort to go back to the plane and check.
I'm standing at American airlines counter in McAllen, Tx awaiting a lodge voucher 3 several hours just after landing from Flight 5783 that was redirected as a consequence of terrible weather over Queretaro.
Obtain difficulties making contact with AA reservation by mobile phone, its often hectic and not possible to talk to the reservation staff members, once contacted. Would like to speak by email, please give me an e-mail deal with of Ecuador Reservation Section. Many thanks.
On Dec. 5th my wife, Tamar and good friends Keith and Janet Burd and I ended up getting back from a 7 working day cruise on Movie star Cruise Lines. We have been scheduled to return from Miami to Louisville, KY by using Charlotte on American flight 2448 at 1:00 P.M.The flight was delayed and we were being at risk of lacking our connecting flight from Charlotte. The ticket agent certain us that we might have a lot of time to create the link in Charlotte. Perfectly, the flight bought afterwards and later plus the ticket agent then informed us that we must make any connecting flight modifications in Charlotte. Following the aircraft eventually arrived and all travellers boarded, there was An additional delay due to mechanical problems. Then, the flight was cancelled and we had been informed to return into the gate in which an agent would rebook us. All right so…..150 passengers with 1 agent !
My Close friend of mine booked my mom a reservation from haiti to miami fl I compensated her $three hundred to obtain me the fares nevertheless she did not explained to me the flight might be reserving over a nonrevenue flight it absolutely was a ridicullus moment for all of us, quesion I've If your seat just isn't warranty why did she took the money from me
– Flip your method and to not treat the Customer like Dust. Notice that they're your ‘bread and butter’ and without them you wouldn’t be in operation at all.
I had been on AA flight 487 yesterday heading from San Diego to Charlotte. I just want to praise a flight attendant that went beyond the day-to-day routines of her career. She was so well mannered & welcoming and willing to share her encounters together with make me feel far more comfortable.
I flew to Eire on 9/15/15 and returned on 9/25/15. This was my very first Intercontinental flight and my to start with time to fly in many years. The staff have been pleasant plus the food items was fantastic. Ease and comfort on just how about was Alright as I'd an aisle seat but was in the midst of 5 seats about the return flight and the person’s chair before me was all the way again (appeared slightly even further back again than some) and I was unable to observe motion pictures as it was far too near and will rarely place my tray all the way down to consume. When returning, I kept anticipating my bag and it just wasn’t there so went into the counter and check with.
I booked a trip to Cabo,Mx.with AA vacations.To the returned vacation we ended up booked with USAir.the flight was cancelled because based on the agent there was no plane to fly us back again to Monterey.We experienced to spend
Reading through the posting in Yahoo! a few AA rep producing “deaf and dumb†on their baggage is rude plus they should have much more than a phony apology. you merely misplaced a customer.
My spouse And that i experienced firstclass tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June sixth. We were designed to get there in Denver at 1:thirty pm. The leg from Charlotte, nc was an complete nightmare. We ended up delayed, had a crew alter, no h2o or ice, etcetera.
touring from Miami to navigate here Lima on Saturday March 21 even if I reserve the seats ahead of time I bought the last row on the proper aspect from the window plus the seat didn't shift earning my flight tough ., on the best way back again on flight # 918 the service was worst. through the check in I had to open my match scenarios to even up the weigth . Once i provide to buy The three more kilos they attempt to cost me $ 180.00per accommodate scenario. staying away from to pay $ 480.00 I needed to go on he ground to maneuver about my belongins ,I had to go back to the counter due to the fact out seats ( we ended up # 10 on line at sign in ) were separates, following that we had to maintain walking to the gates as the counter employee never ever gave us the gate amount, ( Once i check with about the gate facts to another amercian ailines employee in gate 26 he pointed towards the gate screan ) this time the seats felt more compact that usual , the meals was terrible, the bread was so difficult , the lettuce around the salad look outdated , I returned the meals precisely the same way which i obtained it, The sunshine turns off while im looking at severeal situations which i experienced to keep my finger over the switch to continue reading through just after five awful hrs I got on the summary that I wont journey on American Airlines yet again
I booked and paid out for our excursion for journey March ten, 2016. These tickets were not low-cost And that i could have utilized miles. As I booked the journey early and there appeared to be plenty of Business Seats, I had been confident that we might have the capacity to use my Improve. In fact, I used to be informed there was nobody booked in Small business and it “appeared fantastic†for an upgrade.